Frequently Asked Questions
Frequently Asked Questions about how TEL3 works
How TEL3 works
Signing Up
- How many free minutes do I get when I sign up?
- Do you offer recharge coupons?
- Can I change my account information after signing up?
- Why do I need to provide you with my E-mail address?
- Why and how do I get a PIN?
- How do you protect my credit card information?
Login & Account Management
- How do I add credit to my account?
- May I view my call history online?
- What if I forget my PIN?
- Can I check my balance or change my auto-recharge status via SMS?
- How do I update my account information?
- How can I register my iPhone or Android’s phone number?
iPhone App
- What languages are currently supported?
- What are the requirements?
- Why do I get an invalid number message when I try to place a call?
- How do you change the access number in case of an issue?
- How do I sync my speed dial numbers with the TEL3Dialer app for iPhone?
- How do you know if the call goes through with your service?
Android App
- What languages are currently supported?
- What are the requirements for the Android Application
- How do you change the access number in case of an issue?
- How do I sync my speed dial numbers with the TEL3Dialer app for Android phones?
- What is the Smart Call feature?
- How do you know if the call goes through with TEL3?
BlackBerry App
- How does SmartPlug know if the number I am calling is long distance number?
- How do you reboot a SmartPhone? (Also known as a Soft Reset)
- What number does it show when my call is being connected by SmartPlug?
- What prompts alert me that when I am using the SmartPlug software I am being connected to TEL3?
- How do you uninstall the SmartPlug software?
- How do I download the SmartPlug software?
Rates/Fees
- Why is there an ADD ON charge when placing calls from a payphone or US territories?
- Why do some countries have a higher rate to call a mobile phone than calling a landline?
- What are the billing increments?
- Does the rate change when making calls with TEL3Dialer?
- Is it true you have absolutely no fees?
- Is there a connection fee for every call?
Features and Benefits
- How do I refer a friend?
- Do you provide internet access or VOIP service?
- Can I use my account to send a fax?
- Can I make conference call or send text messages with TEL3?
- Can I make conference call or send text messages using my account?
- Can I create a sub account for my family members?