TEL3 Support Team

How many free minutes do I get when I sign up?

1. Signing Up

Our sign up page has the most updated available free minutes.  

• TEL3 Support Team
• Edited January 18, 2013 21:46
• 5 followers
• 0 comments
• -4 votes

Do you offer recharge coupons?

1. Signing Up

Yes. There are many ways to save even after signing up.  You may save by referring a friend, joining our SMSavings club, liking us on Facebook or even following us on Twitter.  

• TEL3 Support Team
• Edited January 18, 2013 21:45
• 2 followers
• 0 comments
• 1 vote

How does SmartPlug know if the number I am calling is long distance number?

1. BlackBerry App

SmartPlug automatically recognizes international phone numbers with the prefix "+" or "011" and 10 digit numbers with a "1" in front. Please save the long distance numbers you intend to call in one...

• TEL3 Support Team
• Created January 08, 2013 22:21
• 1 follower
• 0 comments
• 0 votes

How do you reboot a SmartPhone? (Also known as a Soft Reset)

1. BlackBerry App

"Reboot" on most SmartPhones cannot be done by just turning it off and back on again. What needs to be done is a "Soft Reset". It usually means taking a pin, paper clip, pen or stylus and pushing a...

• TEL3 Support Team
• Created January 08, 2013 22:21
• 1 follower
• 0 comments
• -1 votes

What number does it show when my call is being connected by SmartPlug?

1. BlackBerry App

In the SmartPlug settings, you have the option to use "Toll Free English", "Toll Free Spanish" or a Local Access Number that you specify. The "Toll Free English" Number is: 1-800-559-9166. Regardle...

• TEL3 Support Team
• Created January 08, 2013 22:20
• 1 follower
• 0 comments
• 0 votes

What prompts alert me that when I am using the SmartPlug software I am being connected to TEL3?

1. BlackBerry App

When using SmartPlug you will hear the standard prompts as if you are using an Instant Access Number (Thank you for using TEL3, Balance and Minutes to Destination Dialed). You will also see the TEL...

• TEL3 Support Team
• Created January 08, 2013 22:20
• 1 follower
• 0 comments
• 0 votes

How do you uninstall the SmartPlug software?

1. BlackBerry App

Please see the application uninstall procedures for your specific phone found in the user manual. Different phones have their own standard uninstalling processes; however deleting the application i...

• TEL3 Support Team
• Created January 08, 2013 22:19
• 1 follower
• 0 comments
• 0 votes

How do I download the SmartPlug software?

1. BlackBerry App

This solution does not require any additional implementation except a one-time simple installation consisting of just 4 easy steps to follow: The first and most important step is to make sure yo...

• TEL3 Support Team
• Edited January 18, 2013 21:25
• 1 follower
• 0 comments
• 1 vote

My phone is not listed in your compatibility list; will I be able to use SmartPlug?

1. BlackBerry App

If your phone is not listed in the compatibility list, we suggest not downloading the SmartPlug software on your phone since it will not function properly and may not direct your calls through our ...

• TEL3 Support Team
• Edited January 18, 2013 21:22
• 1 follower
• 0 comments
• 0 votes

How do I know if my cell phone is compatible?

1. BlackBerry App

By visiting our "Cell Phone Applications" section on our homepage.

• TEL3 Support Team
• Edited January 18, 2013 21:20
• 1 follower
• 0 comments
• 1 vote