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TEL3 Support Team

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Activity overview

Latest activity by TEL3 Support Team
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    TEL3 Support Team created an article,

    How many free minutes do I get when I sign up?

    Our sign up page has the most updated available free minutes.  

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    TEL3 Support Team created an article,

    Do you offer recharge coupons?

    Yes. There are many ways to save even after signing up.  You may save by referring a friend, joining our SMSavings club, liking us on Facebook or even following us on Twitter.  

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    TEL3 Support Team created an article,

    How does SmartPlug know if the number I am calling is long distance number?

    SmartPlug automatically recognizes international phone numbers with the prefix "+" or "011" and 10 digit numbers with a "1" in front. Please save the long distance num...

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    TEL3 Support Team created an article,

    How do you reboot a SmartPhone? (Also known as a Soft Reset)

    "Reboot" on most SmartPhones cannot be done by just turning it off and back on again. What needs to be done is a "Soft Reset". It usually means taking a pin, paper clip, pen or ...

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    TEL3 Support Team created an article,

    What number does it show when my call is being connected by SmartPlug?

    In the SmartPlug settings, you have the option to use "Toll Free English", "Toll Free Spanish" or a Local Access Number that you specify. The "Toll Free English" Numbe...

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    TEL3 Support Team created an article,

    What prompts alert me that when I am using the SmartPlug software I am being connected to TEL3?

    When using SmartPlug you will hear the standard prompts as if you are using an Instant Access Number (Thank you for using TEL3, Balance and Minutes to Destination Dialed). You will also see the TEL...

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    TEL3 Support Team created an article,

    How do you uninstall the SmartPlug software?

    Please see the application uninstall procedures for your specific phone found in the user manual. Different phones have their own standard uninstalling processes; however deleting the application i...

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    TEL3 Support Team created an article,

    How do I download the SmartPlug software?

    This solution does not require any additional implementation except a one-time simple installation consisting of just 4 easy steps to follow: The first and most important step is to make sure yo...

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    TEL3 Support Team created an article,

    My phone is not listed in your compatibility list; will I be able to use SmartPlug?

    If your phone is not listed in the compatibility list, we suggest not downloading the SmartPlug software on your phone since it will not function properly and may not direct your calls through our ...

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    TEL3 Support Team created an article,

    How do I know if my cell phone is compatible?

    By visiting our "Cell Phone Applications" section on our homepage.